Privacy

Privacy Policy Last Updated: 23/11/2025
Website: https://merzoni.com
Business Name: MERZONI
Email: info@merzoni.com
Address: Shanti Nagar, S.P. Road, Antop Hill, Mumbai – 400037, India

1. Introduction

Welcome to MERZONI (“we”, “us”, “our”).
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit merzoni.com, purchase clothing products, or interact with our services.

We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) for EU users and other international data protection regulations.

By using our website, you agree to the practices described in this Privacy Policy.

2. What Personal Data We Collect

We may collect the following categories of personal data:

A. Information You Provide Directly

  1. Contact Information:
    • Name
    • Email address
    • Phone number
    • Shipping and billing address
  2. Order & Payment Information:
    • Order details
    • Transaction details
    • Payment method information (note: payment card details are processed securely by our payment partners; we do not store card numbers)
  3. Account Information (if you create an account):
    • Username
    • Password (encrypted)
  4. Customer Support Information:
    • Messages
    • Enquiries
    • Feedback

B. Information Collected Automatically

  1. Technical Data:
    • IP address
    • Browser type
    • Device information
    • Operating system
    • Referring URLs
  2. Usage Data:
    • Pages visited
    • Time spent
    • Clicks, scrolls, and interactions

C. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze performance
  • Remember your preferences
  • Provide personalized content

You may manage cookies through your browser settings.

3. How We Use Your Personal Data

We process your data for the following purposes:

  1. To process and deliver your orders
  2. To manage customer accounts
  3. To provide customer support
  4. To improve our products and services
  5. To send order updates, shipping confirmations, and service messages
  6. To send promotional offers or newsletters (only with your consent)
  7. To prevent fraud and maintain security
  8. To comply with legal obligations

4. Legal Basis for Processing (GDPR)

For users in the EU/EEA, we process your personal data based on:

  • Contractual necessity – Processing your orders
  • Legitimate interests – Improving services, preventing fraud
  • Consent – For marketing emails, optional cookies
  • Legal obligation – Tax, accounting, consumer protection

5. Sharing Your Information

We do not sell your personal data.
We may share your data only with the following:

A. Service Providers

  • Payment processors (e.g., Razorpay, PayPal, Stripe)
  • Shipping partners (e.g., courier companies)
  • Email service providers
  • Website hosting & analytics providers

B. Legal Authorities

We may disclose data when required by law, regulation, or legal proceedings.

6. International Data Transfers (GDPR)

If your data is transferred outside the EU/EEA, we ensure adequate protection under:

  • Standard Contractual Clauses (SCCs)
  • GDPR-compliant security frameworks

7. Data Retention

We retain personal data only for as long as necessary:

  • Order records: 6–7 years (tax/legal compliance)
  • Customer accounts: until deleted
  • Marketing data: until you withdraw consent
  • Cookies: as per cookie expiry settings

8. Your Rights (For EU Users Under GDPR)

You have the following rights:

  • Right to Access – request a copy of your data
  • Right to Rectification – correct inaccurate information
  • Right to Erasure (“Right to be Forgotten”)
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Object – including objection to marketing
  • Right to Withdraw Consent at any time
  • Right to Lodge a Complaint with your local Data Protection Authority

To exercise any rights, contact us at info@merzoni.com

9. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect data from minors. If you believe a minor has provided data, contact us to have it removed.

10. Security Measures

We use industry-standard security measures, including:

  • SSL encryption
  • Secure payment gateways
  • Limited employee access to personal data
  • Regular security monitoring

Despite these measures, no online platform is completely secure. Use our services at your own risk.

11. Links to Third-Party Websites

Our website may contain links to external sites.
We are not responsible for their privacy practices. We encourage you to review their policies.

12. Updates to This Privacy Policy

We may update this policy to reflect changes in laws or our practices.
Revised versions will be posted on this page with an updated date.

13. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, you may contact us at:

MERZONI
Email: info@merzoni.com
Address: Shanti Nagar, S.P. Road, Antop Hill, Mumbai – 400037, India