Overview
Last Updated: 23/11/2025
Website: https://merzoni.com
Business Name: MERZONI
Email: info@merzoni.com
Address: Shanti Nagar, S.P. Road, Antop Hill, Mumbai – 400037, India
1. Introduction
At MERZONI, we want you to be completely satisfied with your purchase.
This Refunds & Returns Policy explains how returns, exchanges, and refunds work when you shop at merzoni.com.
Our goal is to keep the process simple, fair, and transparent for all customers.
2. Eligibility for Returns & Exchanges
To qualify for a return or exchange, the item must meet the following conditions:
2.1 Product Condition Requirements
The item must be:
- Unused and unworn
- Unwashed
- In its original packaging
- With all tags and labels intact
- In the same condition as received
2.2 Non-Returnable Items
For hygiene and quality control, we do not accept returns for:
- Innerwear
- Socks
- Accessories (if any)
- Customized or personalized items
- Items bought during clearance sale (unless defective)
2.3 Defective or Wrong Product
You are eligible for a free replacement or full refund if:
- The item you received is defective
- You received the wrong product, size, or color
- The product was damaged during delivery
3. Return Window
You must raise a return or exchange request within 7 days of delivery.
Requests made after 7 days may not be accepted.
4. Return Process (Step-by-Step)
Here’s how you can initiate a return:
Step 1 – Contact Us
Send an email to info@merzoni.com with the following details:
- Your name
- Order number
- Product name
- Reason for return
- Photos/videos of the product (in case of defect/damage)
Step 2 – Return Approval
Our customer support team will review your request within 24–48 hours.
If approved, you will receive instructions on how to ship the product back.
Step 3 – Ship the Item
Depending on the case:
- For defective or wrong products → We will arrange free return shipping or reimburse courier charges.
- For size issues or change of mind → The customer must bear the return shipping cost.
Step 4 – Quality Inspection
Once we receive the returned item, our team will:
- Inspect the condition
- Verify the claim
- Approve or reject the return
Inspection takes 2–4 business days.
Step 5 – Refund or Exchange
If approved:
- Exchanges are processed immediately
- Refunds are processed within 5–7 business days to your original payment method
5. Refund Policy
5.1 Refund Will Be Issued If:
- Product is defective
- Wrong item delivered
- Order cancelled before dispatch
- Return is approved after inspection
5.2 Refund Method
Refunds will be made to:
- Original payment method (UPI / Card / Wallet / Net Banking)
Refund timelines depend on the bank/payment gateway.
5.3 Partial Refunds
Partial refunds may be issued if:
- Returned item shows minor usage
- Tags or packaging are missing
- Item is not in its original condition
This is decided case-by-case after inspection.
6. Exchange Policy
We offer exchanges for:
- Size issues
- Color change request (subject to availability)
Conditions:
- Customer pays return courier charges (unless product is defective)
- Exchange is subject to stock availability
7. Order Cancellation
7.1 Before Shipment
Orders can be cancelled for a full refund before they are shipped.
7.2 After Shipment
Once shipped, cancellation is not possible.
You may request a return after delivery (subject to conditions).
8. Damaged or Defective Products
If your item is damaged on arrival:
- Take photos/videos immediately
- Email us within 48 hours of delivery
We will provide:
- Replacement
- Store credit
- Full refund (depending on customer preference)
9. Return Shipping Costs
| Reason for Return | Who Pays? |
|---|---|
| Defective Product | MERZONI |
| Wrong Item Delivered | MERZONI |
| Damaged Product | MERZONI |
| Size Issue | Customer |
| Change of Mind | Customer |
| Other Valid Reasons | Case-by-case |
10. Important Notes
- Items sent back without prior approval will not be accepted.
- MERZONI is not responsible for items lost during return shipping (if shipped by customer).
- Refunds may take longer during peak sale seasons.
11. Contact Us
For any return, refund, or exchange related queries, feel free to contact us:
MERZONI
Email: info@merzoni.com
Address: Shanti Nagar, S.P. Road, Antop Hill, Mumbai – 400037, India
We are here to help and ensure that you have a smooth and worry-free shopping experience.