Terms

Last Updated: 23/11/2025
Website: https://merzoni.com
Business Name: MERZONI
Email: info@merzoni.com
Address: Shanti Nagar, S.P. Road, Antop Hill, Mumbai – 400037, India

1. Introduction

Welcome to merzoni.com, operated by MERZONI (“we”, “us”, “our”).
By accessing, browsing, or purchasing from our website, you agree to be bound by the following Terms & Conditions (“Terms”).
If you do not agree, please do not use our website.

These Terms govern your use of our website, purchase of our clothing products, and any associated services.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or have parental/guardian consent.
  • You are competent to enter into a legally binding contract under the Indian Contract Act, 1872.

3. Use of the Website

You agree to use our website only for lawful purposes.
You must not:

  • Interfere with website functionality.
  • Attempt unauthorized access to servers or systems.
  • Use our content, photos, or branding without permission.
  • Engage in fraudulent activities.

Any violation may result in termination of access.

4. Product Information

We sell clothing, including shirts and other apparel.

  • We make every effort to display accurate product information, including colors, sizes, and details.
  • However, slight variations may occur due to lighting, device screen settings, or manufacturing processes.
  • All products are subject to availability.

5. Pricing & Payments

  • All prices are listed on our website in INR (Indian Rupees) unless stated otherwise.
  • Prices may change without notice.
  • We are not responsible for typographical errors in pricing.

Accepted Payment Methods

  • UPI
  • Credit/Debit Cards
  • Net Banking
  • Wallets
  • Other payment gateways as listed at checkout

All payments are processed securely through third-party payment providers.
We do not store or process your full payment card details.

6. Order Process

6.1 Order Acceptance

Your order is confirmed only after:

  • We receive payment, and
  • You receive an order confirmation email.

We may refuse or cancel orders if:

  • Product is out of stock
  • Payment issues occur
  • Fraudulent activity is detected
  • Incorrect pricing or information exists

6.2 Order Cancellation by Customer

You may cancel your order before dispatch.
Once shipped, cancellation is not possible.

7. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to courier delays, location, or external factors.
  • Incorrect address details may result in delays or failed deliveries.
  • You are responsible for providing accurate shipping information.

More details are available in our Shipping Policy (available upon request).

8. Returns, Refunds & Exchanges

We strive for customer satisfaction.

Our return/refund conditions apply only as per our Return & Refund Policy (can be drafted if needed).

You may be eligible for a return/exchange if:

  • The product is defective
  • The wrong item was delivered
  • The product is unused, unwashed, and in original condition

Refunds will be processed back to the original payment method.

9. Intellectual Property Rights

All content on merzoni.com, including:

  • Logos
  • Designs
  • Photos
  • Product images
  • Text
  • Branding
  • Graphics

…are the property of MERZONI, protected under Indian and international copyright and trademark laws.

You may not reproduce, distribute, modify, or use any content without our written permission.

10. User Accounts

If you create an account:

  • You must provide accurate information.
  • You are responsible for maintaining confidentiality of your login details.
  • Any unauthorized activity under your account must be reported to us immediately.

We reserve the right to suspend or terminate accounts for misuse.

11. Links to Third-Party Websites

Our website may contain links to third-party sites.
We are not responsible for the content, policies, or practices of these external websites.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our website.
  • Our total liability for any claim shall not exceed the amount you paid for the specific product.

We do not guarantee that the website will be error-free, uninterrupted, or completely secure.

13. Indemnification

You agree to indemnify and hold MERZONI, its employees, partners, and affiliates harmless from any claims, damages, liabilities, or expenses arising from:

  • Your use of our website
  • Violation of these Terms
  • Violation of any law or third-party rights

14. Privacy & Data Protection

Your privacy is important to us.
Our Privacy Policy explains how we collect, use, and protect your personal information.

By using our website, you also agree to our Privacy Policy.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

16. Amendments to These Terms

We may update these Terms occasionally.
Revised versions will be posted on this page with an updated date.
Continued use of the website means you accept the revised Terms.

17. Contact Information

For questions or concerns about these Terms, you can contact us at:

MERZONI
Email: info@merzoni.com
Address: Shanti Nagar, S.P. Road, Antop Hill, Mumbai – 400037, India